Shipping & Returns

Processing & Shipping

Chou Chou Boxes are packed with care and typically ship within 2–4 business days after your order is placed. Orders placed on weekends or holidays will begin processing the following business day.

Shipping times shown at checkout are estimates and begin once your order has been handed off to the carrier. Delivery dates are not guaranteed.

Please double-check your shipping address before placing your order. If you notice an error after ordering, contact us as soon as possible at hello@chouchoucreations.com. We’ll do our best to help before your order ships, but we cannot guarantee changes once an order has entered fulfillment.

Final Sale Policy

Because each Chou Chou Box is carefully packed as a complete experience, all Chou Chou Box purchases are final sale.

We do not accept returns or exchanges for change of mind or for items that have been opened, used, stuffed, or sealed.

Of course, if something isn’t right with your order, we want to know. If your order arrives damaged, defective, or we accidentally send you the wrong item, please see our Damaged or Incorrect Orders policy below.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us at hello@chouchoucreations.com within 7 days of delivery.

Please include your order number and photos of the item and packaging so we can help as quickly as possible.

We’ll review the issue and work with you to make it right, which may include a replacement or refund when appropriate.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

Because we begin preparing orders shortly after they are received, changes and cancellations are not guaranteed once fulfillment has begun.

Lost or Missing Packages

If your package appears to be delayed or lost in transit, please contact us and we’ll help determine the appropriate next steps with the shipping carrier.

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location and with other members of your household or neighbors who may have accepted it. If it still cannot be located, contact the carrier and then reach out to us so we can help determine next steps