Terms & Conditions

Last Updated: September 15, 2026

Welcome to Chou Chou Creations. These Terms & Conditions govern your use of the Chou Chou Creations website and the information, content, and services made available through it.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.

About Chou Chou Creations

Chou Chou Creations provides thoughtfully designed mobile stuffed-animal experiences for birthdays, corporate family events, special celebrations, and other events, as well as Chou Chou Boxes and other products available for purchase through our website.

Information provided on this website is intended to help you learn about Chou Chou Creations, inquire about our event services, and purchase available products. Event-specific details, pricing, availability, and obligations may be established separately during the booking process.

Inquiries Are Not Confirmed Bookings

Submitting an inquiry through our website does not reserve an event date or create a binding booking.

An event is considered confirmed only after all required booking steps have been completed, which may include acceptance of an event proposal, execution of a client agreement, and payment of any required deposit or retainer.

Event dates and availability are not guaranteed until booking is confirmed.

Pricing, Products & Availability

We make reasonable efforts to keep pricing, product, and service information on our website accurate and current. Prices are subject to change without notice.

Event pricing may vary based on factors including guest count, event location, travel requirements, event duration, customization, staffing needs, selected accessories, and other event-specific considerations. Any personalized proposal or written quote provided by Chou Chou Creations will control over general pricing displayed on the website for that particular event.

Product availability, including Chou Chou friends, outfits, accessories, packaging, and other items, may change at any time and is subject to available inventory.

We reserve the right to correct pricing, product-description, inventory, or other website errors and, when appropriate and permitted by law, cancel or refund an affected order.

Online Orders & Payment

By placing an order through our website, you agree to provide current, complete, and accurate billing, shipping, and contact information.

Orders are subject to acceptance and product availability. We reserve the right to decline or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment issues, pricing or inventory errors, or circumstances that prevent us from fulfilling the order.

Payment is due at the time an online order is placed unless otherwise stated. Payments may be processed through third-party payment providers and are subject to their applicable terms and policies.

Shipping, Final Sales & Order Issues

Chou Chou Box purchases are final sale except in the case of damaged, defective, or incorrect items, as described in our Shipping & Returns Policy.

Processing times, shipping estimates, order changes and cancellations, damaged or incorrect orders, and lost or missing packages are addressed in our Shipping & Returns Policy, which is incorporated into these Terms by reference.

By purchasing a product through our website, you agree to review and be bound by the applicable Shipping & Returns Policy.

Event Services

Each Chou Chou Creations experience may vary depending on the package selected, number of guests, location, event requirements, availability, and customization requested.

Specific details regarding payment, cancellation, rescheduling, travel, guest counts, liability, event responsibilities, photography permissions, and other event terms will be addressed in the applicable client agreement.

These website Terms & Conditions do not replace any separately executed client agreement. If there is a conflict between these Terms and a signed client agreement regarding a booked event, the client agreement will control with respect to that event.

Product Information

We make reasonable efforts to display and describe our products accurately. However, colors, textures, materials, dimensions, packaging, and other product details may appear slightly different in person or may vary due to manufacturing, availability, photography, or individual screen settings.

We may make reasonable substitutions or updates to packaging or presentation materials when necessary, provided they do not materially change the product purchased.

Age recommendations, care information, and safety instructions provided with Chou Chou products should be followed. Children should be supervised by an adult while participating in the stuffing experience.

Intellectual Property

Unless otherwise stated, the content appearing on this website belongs to Chou Chou Creations or is used with appropriate permission.

This includes, where applicable, our business name, logos, branding, designs, written content, graphics, illustrations, photographs, event concepts, downloadable materials, and other original website content.

You may view and use the website for your personal, non-commercial purposes.

You may not copy, reproduce, republish, distribute, sell, modify, or commercially exploit our website content without prior written permission from Chou Chou Creations, except as otherwise permitted by law.

Chou Chou Creations Materials

Certain Chou Chou Creations experiences and products may include original materials such as Adventure Cards, Recipe Cards, instruction cards, activity materials, printed pieces, or other keepsakes.

Unless otherwise expressly stated, providing these materials to a customer or guest for personal use does not transfer ownership of the underlying designs, artwork, branding, written content, or other intellectual property associated with them.

User Submissions

When you submit an inquiry, message, or other information through our website, you agree that the information you provide will be accurate to the best of your knowledge and that you are authorized to provide it.

Please do not submit confidential, sensitive, or unnecessary personal information through general website inquiry forms.

Our handling of personal information is described in our Privacy Policy.

Photos and Promotional Content

Chou Chou Creations does not obtain permission to use photographs or videos of you, your children, or your guests for promotional purposes simply because you visit our website or submit an inquiry.

Photography, video, testimonial, or promotional permissions related to an event may be addressed separately through an event agreement, release, or other consent process.

Third-Party Websites and Services

Our website may contain links to websites, social media platforms, payment providers, or other services operated by third parties.

Chou Chou Creations does not control and is not responsible for the content, availability, security, terms, or privacy practices of third-party services.

Your use of third-party websites and services is subject to their respective terms and policies.

Website Availability and Accuracy

We work to provide useful and accurate information, but we do not guarantee that every part of the website will always be available, complete, error-free, or current.

We may modify, update, remove, or discontinue website content, services, pricing information, or features at any time.

Images displayed on the website may be illustrative. Actual event setups, plush animals, outfits, accessories, colors, materials, packaging, and other details may vary slightly from photographs or examples shown based on availability, manufacturing variations, and the specific product or experience purchased.

Prohibited Use

You may not use this website in a way that violates applicable law, interferes with the operation or security of the website, attempts to gain unauthorized access to website systems, misrepresents your identity, or infringes upon the rights of Chou Chou Creations or others.

You may not use Chou Chou Creations content, branding, images, or materials to falsely suggest an affiliation, endorsement, or business relationship with Chou Chou Creations.

Disclaimer

The information provided on this website is for general informational and promotional purposes.

To the extent permitted by applicable law, Chou Chou Creations makes no warranties regarding the uninterrupted availability of the website or the completeness or accuracy of website content.

Nothing on this website should be interpreted as creating a contractual obligation to provide event services unless and until a separate booking has been confirmed.

Limitation of Liability

To the fullest extent permitted by applicable law, Chou Chou Creations will not be liable for indirect, incidental, special, or consequential damages arising solely from your access to or use of, or inability to use, this website.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time as Chou Chou Creations, our website, or our services evolve.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

Governing Law

These Terms & Conditions are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles.

Any disputes relating to these Terms will be handled in accordance with applicable law and any separate agreement between you and Chou Chou Creations.

Contact Us

If you have questions regarding these Terms & Conditions, please contact:

Chou Chou Creations
Email: chouchoucreations@outlook.com